FAQ

Frequently Asked Billing Questions

I have Medicare insurance. Why am I asked the same questions every time I have services?

The Federal Government requires every provider of health care services to verify whether another insurance or program should be billed before Medicare. Since circumstances can change, the questions must be asked at each visit.

Why am I receiving more than one bill?

Hospitals and providers bill separately for services.  Each hospital and provider involved with your care could send a claim to your insurance company.

My services are due to a work injury.  Why am I being billed?

In order to bill your worker’s compensation carrier, we will need complete information including the claim number, insurance carrier’s name, billing address, adjuster’s name, telephone number, injury date and employers name, address and phone number.

I have a question not listed here. Who do I contact?

Please call our Customer Service team at 616-459-3900 ext. 1122

I have health insurance. Will I be required to pay at the time of my visit?

All copayments are due at the time of service.

Will I have to pay anything if I have health insurance?

The amount you will owe depends on your insurance plan benefits.  Your health insurance is your best resource to determine your financial obligation.  We will be happy to provide procedure codes and any other information necessary to you.

I was in an auto accident. Is my auto insurance going to cover my services?

If you have health insurance it may be primary over the auto insurance.  There are many factors involved in determining which insurance is primary, so it’s best to contact your health insurance first and discuss the accident with them.  Once the primary insurance has been determined, please contact our billing department at 616-459-3900 ext. 1122 with the insurance information.

How do I get a detailed copy of my charges and payments?

Please call our billing department at 616-459-3900, ext. 1122.  We can mail you an itemized statement.